A vendor you worked with has asked IcebergIQ to capture your direct feedback through a research study. Your name and contact information were provided to us by this vendor because they would value your honest perspective.

IcebergIQ is an independent research firm that conducts confidential interviews with software buyers and customers. We help our clients understand how purchasing decisions are made and how customer and buyer experiences can be improved.

You were contacted by a member of IcebergIQ’s outreach team. They use calls, emails, and texts to reach out to you on our client’s behalf.

For deliverability and security reasons, we use several secure domains, which all lead to our main website. You may have received an email from any of the following: 

• ___ @ icebergiq.com

• ___ @ icebergiqbooking.com

• ___ @ icebergiqinterview.com

IcebergIQ conducts short conversations with professionals who recently evaluated, purchased, or considered software solutions, or with customers to gather feedback on their experiences. 

Typical topics include:

• A recent software evaluation and purchase decision

• Your perspective on your industry

• Ways our client could improve 

• Feedback on your sales experience

• Feedback on your experiences as a customer

No. Calls are for research purposes only. IcebergIQ will never try to sell you anything.

No. Our interviewers are real humans with expertise in software and conversational interviews.

Your feedback will not be shared publicly or within your own organization. It will only be shared with our client's leadership team. 

IcebergIQ enforces robust data security protocols, including:

• Each client’s data is stored in secure, separate instances with restricted access

• We use secure enterprise-grade software tools that are SOC 2 Type II compliant

• Regular audits are conducted to ensure compliance with data security protocols

• We are GDPR compliant and do not keep any of your personal contact data for longer than is strictly necessary for project delivery

• We have NDAs in place with every client we work with

The first email you received from us included the direct email address of our client contact. You may email this person to verify the request. Depending on your email filters, the first email may have landed in your spam folder - please check there.

You are also welcome to forward your email to your own IT team for review, or to reach out to IcebergIQ directly via info@icebergiq.com.

You will speak with one of IcebergIQ’s interviewers about the topic outlined in your email. Our style is friendly and conversational, and our goal is to make sure you feel comfortable sharing your perspective with us.

To date, we’ve conducted over 3,000 interviews. Here is some of the feedback we’ve received:  

"The call was really interesting to do - love the approach!"

“It was nice to share my experiences.”

“Good use of time, didn't feel pressured into anything, happy to share my thoughts.”

"I felt comfortable explaining rather than short, snippet questions and answers. There was a good flow."

No preparation is needed. However, it is helpful if you are able to refresh your memory or surface any applicable content (for example, an evaluation scorecard).