Get to the root of why customers churn
Eliminate the guesswork and find solutions that solve issues and boost retention
When customers leave, revenue impact is immediate - but the reasons behind the churn are often unclear. You’re left guessing …
Was there a specific event that made them leave?
What could we have done differently to keep them as a customer?
Who did they go to, and why?
We talk with your recently churned customers to understand their decision. Human conversations reveal what AI agents, surveys, and dashboards can’t — clarity, emotion, and truth.
Our churn interviews go deep into the story of the customer journey, from first post-sales touch to final decision
We dig deep along the journey to uncover early churn signals, missed expectations, and hidden problems
CS leaders use this information to identify patterns and roadblocks, improve the customer experience, and hit retention targets
Learn about win-loss and churn analysis, customer health checks, and other research
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